NDIS line item 01_020_0120_1_1 explained: house cleaning

01_020_0120_1_1 is the NDIS support item number for House Cleaning and Other Household Activities. It is charged by the hour, and its national maximum price is $60.10 an hour, rising to $64.59 an hour for supports delivered on or after 1 December 2026. If you pay or check cleaning invoices for an NDIS participant, this is the item you will usually see.

This guide is for plan managers, bookkeepers, support coordinators and participants who manage their own funding. Figures were checked on official NDIS pages on 11 November 2026.

What the item is and where it appears

Every support the NDIS funds has a support item: a name, a number and a maximum price. The NDIS describes it this way: each plan has support budgets, each budget has support categories, and each category has support items. “Each support item has a code and a price limit.”

The item details, from the NDIS pricing schedule 2026-27 (effective 24 September 2026):

Field	Detail
Support item number	01_020_0120_1_1
Support item name	House Cleaning And Other Household Activities
Unit	Hour
National maximum	$60.10 (until 30 November 2026)
National maximum from 1 December 2026	$64.59

The schedule also lists remote and very remote maximums for the same item.

Which budget and category the item is claimed from in a particular plan is something the plan itself sets out. If you are unsure, ask the participant’s plan manager or my NDIS contact rather than guessing.

How it differs from similar items

Three items are easy to mix up. They have different names, different numbers and, in some cases, different limits.

Item	Number	National maximum now	From 1 December 2026
House Cleaning and Other Household Activities	01_020_0120_1_1	$60.10	$64.59
House or Yard Maintenance	01_019_0120_1_1	$59.01	$63.42
Assistance with Personal Domestic Activities	01_004_0107_1_1	$61.16	$65.73

A few practical points:

• House or Yard Maintenance is a separate item with its own lower limit. Do not put a cleaning visit under it, or the reverse.
• Assistance with Personal Domestic Activities is the item the NDIS uses in its own example of a support worker helping with tasks around the home. A cleaning business invoicing for a house clean would normally use 01_020_0120_1_1. If you are unsure which item fits, ask the plan manager before the first invoice.
• The item number stays the same on 1 December 2026. Only the maximum price changes.

What a cleaning invoice should show

The NDIS lists what a self-managed participant must enter when claiming for a support. An invoice that already shows these things is easier to check and pay, whoever manages the plan.

• The participant’s name, so the invoice can be matched to the right plan.
• The provider’s name and ABN.
• The date of each visit. The NDIS asks for the date the support began and ended, and the maximum price depends on the date of delivery.
• A description of the support. For example, “House Cleaning and Other Household Activities”.
• The item number, 01_020_0120_1_1. Plan managers and NDIA-managed claims work by item. The NDIS says self-managed participants can claim at the support category level without the code, but including it does no harm.
• Hours and hourly price for each visit, and the total.

Plan managers may also have their own invoice requirements. If you are a provider, ask the plan manager what they need before sending the first invoice.

Common reasons a cleaning invoice is queried

Most problems come from a mismatch between the invoice and the rules above.

1. The hourly price is above the maximum for NDIA-managed or plan-managed funding. The NDIS says providers can’t charge more than the maximum price, and it can’t pay a claim above it.
2. The wrong limit for the date. A visit on or after 1 December 2026 can use the new limit. A visit before it cannot.
3. Items that are not NDIS supports. Cleaning products count as groceries, which are not NDIS supports. Exit cleaning and bond are also excluded, as direct costs of complying with a tenancy agreement.
4. No dates or hours. A single lump sum for “cleaning, October” is hard to check against an hourly limit.
5. The support is not in the plan, or the budget has run out. Only the plan decides what can be funded.
6. The wrong item number, such as a yard maintenance number on a cleaning visit.

If an invoice is queried, fix it and resend it rather than arguing over it. A corrected invoice with one line per visit, the right item and a price within the limit for each date is usually all that is needed. If the problem is that cleaning is not in the plan, that is a conversation for the participant and their plan manager or my NDIS contact, not the cleaner.

A sample invoice layout

This is a layout, not a real invoice. The prices are placeholders.

Invoice                             Invoice no: [number]
Provider: [business name]           ABN: [ABN]
Bill to: [participant or plan manager]
Participant: [name]

Date        Support                                      Item number        Hours  Rate        Amount
[date]      House Cleaning and Other Household Activities 01_020_0120_1_1   [x.x]  [hourly]    [amount]
[date]      House Cleaning and Other Household Activities 01_020_0120_1_1   [x.x]  [hourly]    [amount]

Total: [amount]

Keep one line per visit. If a month runs across 1 December 2026, the lines either side of that date sit under different limits.

The disability home cleaning page sets out what a regular home clean from Manora Cleaning covers. To talk about a home and how invoices would be sent, you can ask for a quote.